Free Shipping
Fast, insured delivery on all orders—no extra fees at checkout.
Shipping & Warranty
Everything you need to know about coverage, service requests, and how we keep your experience smooth and reliable.
30 Day Refund
No‑questions‑asked refund within 30 days.
1 Year Replacement
Manufacturer defects replaced free within 12 months.
Lifetime Support
Email guidance and tips—throughout the product’s life.
Shipping Policy
When will my order ship?
We aim to deliver your order as quickly as possible.
- Processing time: Orders typically ship within 1–2 business days after you place the order.
- Transit time: Orders usually arrive within 5–10 business days.
We don’t process shipments on weekends or public holidays. High order volumes or severe weather may cause slight delays; we’ll notify you by email. If you don’t receive a shipping update within ~3 business days, contact support@feliex.com for assistance.
Where do you ship?
We ship to most regions worldwide.
Note: We do not ship to P.O. boxes or APO/FPO/DPO addresses.
How much is shipping?
Free shipping.
How do I track my order?
Go to your account and select “Orders” to view status. For further help, contact support@feliex.com. Our team replies within one business day.
Refund & Replacement
30 Day Refund
No‑questions‑asked refund within 30 days of delivery.
- Who is eligible?
- Orders within 30 days from the delivery date.
- What condition is required?
- Like-new condition with original packaging and all accessories.
- How do I request a refund?
- Email support@feliex.com with your order ID; we’ll send return instructions.
- Who pays return shipping?
- Customer covers return shipping unless DOA.
- When will I receive my refund?
- Within 5–7 business days after inspection, to the original payment method.
1 Year Replacement
Free replacement for manufacturer defects within 12 months.
- What qualifies?
- Manufacturer defects within 12 months of delivery.
- How do I submit a claim?
- Provide order ID, product serial, and photos/videos of the issue via support@feliex.com.
- What will I receive?
- A new or equivalent refurbished unit, at our discretion.
- Who covers shipping?
- We cover outbound shipping; customer covers the return.
- What isn’t covered?
- Misuse, unauthorized modification, water damage, or normal wear and tear.
Lifetime Support
What does lifetime support include?
Email help for setup, usage tips, comfort adjustments, and basic troubleshooting—throughout the product’s life.
How do I contact support?
Email support@feliex.com with your order ID and a brief description. We’ll guide you step by step.
What is the typical response time?
We reply within one business day. Complex cases may take a little longer, and we’ll keep you informed.
Do you provide remote troubleshooting?
Yes. We’ll walk you through checks, comfort settings, and usage routines; short photos/videos help us resolve faster.
Are software or firmware tips covered?
If applicable, we share the latest guidance for safe settings and recommended routines.
What isn’t included?
Hardware repairs, replacements, or out‑of‑warranty services are not part of lifetime support; see Refund & Replacement for policies.
Warranty FAQs
When does coverage start?
Coverage begins on the delivery date shown in your order confirmation.
Will repairs extend my warranty?
Repaired or replaced items are covered for the remainder of the original term or 90 days, whichever is longer.
Do you provide advance replacements?
In select cases and regions we may offer advance replacement after verification. A hold may apply until the original unit is returned.
Do I need to register my product?
Registration isn’t required. Keep your order ID or dated invoice as valid proof of purchase for warranty service.
How do I file a DOA (dead on arrival) claim?
Contact support@feliex.com within 30 days of delivery with photos/videos and your order ID. We’ll arrange a fast exchange with two‑way shipping covered.
Is the warranty transferable?
Warranty applies to the original purchaser. Gifts are supported if the recipient can provide the original proof of purchase.
Need Help with a Claim?
Email us your order ID, serial number, and a brief description—we’ll get back within 2 business days.